Lumen Every Call Answered. Every Message Captured.
AI front desk for busy businesses and organizations

Every Call Answered.Every Message Captured.

Lumen answers when your team cannot, captures what callers need, and routes the right message to the right person.

Starting at $29/month Free trial available. No commitment.
Try it free See how it works
Every call answered Callers get a real conversation instead of voicemail.
Every message captured Name, number, reason for calling, urgency, and next step are documented.
Routed to the right place Your team gets the context they need to respond clearly.
What your assistant handles

When the front desk is busy, the message still gets through.

Lumen is built for teams that get interrupted, stretched, or pulled away. It keeps calls moving, captures details, and gives people a clear next step.

1
General questions

Captures who called, what they need, and whether the answer can wait or needs attention.

2
Urgent messages

Recognizes time-sensitive words and can flag messages that should be reviewed quickly.

3
Repeat callers

Continues with context instead of making returning callers start from zero.

4
After-hours messages

Answers when the office is closed and leaves your team with a clean summary.

Here is exactly what happens

From missed call to clear message in seconds.

1
Someone calls

Your front desk is busy, unavailable, or helping someone else.

2
Lumen answers

The assistant has a real conversation and collects the useful details.

3
The message is captured

The caller, reason, urgency, and next step are summarized clearly.

4
Your team responds

The right person can follow up with context instead of piecing together voicemail.

Incoming call
Jordan - callback request
Thanks for calling. I can help get the right details to the team. What can I help with today?
I am calling about an appointment next week and need someone to call me back.
I can take that message. What is your name, callback number, and the best time to reach you?
Message sent to team
  • Callback request from Jordan Lee
  • Topic: appointment next week
  • Next step: call back this afternoon at 250-555-0184
Before and after

Stop losing messages in voicemail and busy moments.

Without Lumen
  • Missed calls during busy office moments.
  • Voicemail gets checked late.
  • Messages land without enough context.
  • People repeat details on callbacks.
  • Your team is not sure what is urgent.
With Lumen
  • Every call gets answered.
  • Every message gets captured.
  • Instant summaries go to the right place.
  • Callers know their message was received.
  • Urgent calls can be flagged while they happen.
A real conversation, not voicemail

Built for the questions real front desks hear.

Lumen can ask follow-up questions, collect message details, route urgent situations, and remember what was previously discussed with repeat callers.

Conversational intake

It asks for the details your team needs before calling someone back.

Urgency recognition

You can define terms that should trigger a fast alert.

Fast team updates

Summaries give your team the who, why, urgency, and next step.

Hear the handoff before you try it.

Two natural voices show the caller conversation, then the message Lumen relays to the front desk.

Assistant Thanks for calling. What can I help with today?
Caller I am calling about an appointment next week and need someone to call me back.
Assistant I can take that message. What is your name, callback number, and the best time to reach you?
Message relayed to front desk Callback request from Jordan Lee, 250-555-0184. Calling about an appointment next week. Best time to reach them is this afternoon.
1
What one missed call can cost

One missed message can create hours of follow-up.

Missed calls turn into voicemail checks, unclear callbacks, repeated details, and delayed responses. Lumen keeps the first conversation organized.

Trusted by busy teams

What people are responding to.

"It feels like a real front desk."

Teams care that callers are greeted clearly and details are not lost.

"I know who to call back first."

Urgency and context make the next action obvious.

"Setup is the part I was worried about."

The free demo lets you hear it before connecting real calls.

No surprise bills

Try it free. Plans start at $29/month.

Busy teams hate uncertainty. Start with a demo, see if it fits, then choose the level of coverage that makes sense.

Plan
Essentials
$29/mo
entry-level coverage
Starter
$99/mo
$89/mo yearly
Growth
$550/mo
$495/mo yearly
Scale
$2,500/mo
$2,250/mo yearly
Custom
Custom
high-volume and multi-location
Best for
Solo operators testing AI call answering without routing or a dedicated Lumen line.
Small teams forwarding missed, busy, or after-hours calls from an existing number.
Businesses with steady inbound call volume that need a front desk always available.
High-volume teams, campaigns, franchises, and multi-location operations.
Custom routing, locations, call flows, usage, and reporting needs.
Included
50 voice assistant calls/mo
50 voice assistant calls/mo
1,000 voice assistant calls/mo
5,000 voice assistant calls/mo
Custom included call volume
How calls connect
Forward missed, busy, after-hours, or overflow calls from one existing phone.
Forward missed, busy, after-hours, or overflow calls from your existing phone.
Forward existing lines, departments, overflow queues, or after-hours calls.
Forward multiple lines, campaigns, locations, or high-volume overflow.
Dedicated routing design for complex teams and locations.
Advanced: dedicated number + texting
Not available Essentials uses your existing number only.
Starter Advanced: +$50/mo Dedicated local Lumen number plus texting.
Growth Advanced: +$150/mo Dedicated number, texting, and heavier conversation volume.
Scale Advanced: +$300/mo Dedicated campaign, team, or location line with texting.
Custom dedicated line packages
Call routing map
Not included
Up to 3 people or departments
Up to 10 people, departments, or service areas
Up to 25 people, departments, campaigns, or locations
Custom routing map limits
Additional usage
$1.25/call after included callsOnly answered assistant calls count.
$1/call after included callsOnly answered assistant calls count.
$0.60/call after included callsOnly answered assistant calls count.
$0.55/call after included callsOnly answered assistant calls count.
Custom usage pricing
Features
  • Conversational call answering
  • Existing-number forwarding
  • Multiple language support
  • Email message summaries
  • Conversational call answering
  • Call routing included
  • Multiple language support
  • Advanced dedicated number option
  • Everything in Starter
  • Lower overage rate
  • More call map routes
  • Voice and text language settings
  • Advanced texting option
  • Higher concurrent call volume
  • Everything in Growth
  • Campaign and overflow coverage
  • Expanded routing map
  • Multilingual campaign support
  • Multiple dedicated line options
  • Volume reporting support
  • Multi-location routing
  • Dedicated line bundles
  • Caller SMS conversations
  • Custom reporting and setup
One-time setup is $250. Base Essentials, Starter, Growth, and Scale plans require forwarding calls from your existing phone number to Lumen. Essentials does not include call mapping or a dedicated-line option. The Advanced option adds a dedicated Lumen number you can publish and enables customer texting on that dedicated line: +$50/mo on Starter, +$150/mo on Growth, and +$300/mo on Scale.
Want a front desk virtual assistant for your real calls?

Every Call Answered. Every Message Captured.

Starting at $29/month Free trial. No commitment.
Start free trial Get early access